Guest Services App ( Homework - session 5)

I have chosen Intelity Solutions LLC as a company that provides hotel with a guest service app. In fact, this Orlando based company, develops hospitality guest services solutions that changes the way hoteliers do business and enhancing the overall experience for travelers with the creation of its I.C.E (Interactive Customer Experience) guest services platform.

Sales Materials

- Web contents

- Sales scripts

- Online Media support ( videos, clients' testimonies..)

- Intelity Support portal

- Meeting with a representative for a demo ( + online demo)

Features included for the hoteliers

- Powerful Integration

- Security measures

- Direct messaging

- Full content management

- Business Intelligence

- Built-in ticket management

- Location-based marketing

- Keep staff Accountable

- Integration of all social media : facebook, twitter, pinterest, linkedin, youtubechannel

- Effective management ressource

- Real time content control for the guest facing application

- I.C.E Besides solutions

- I.C.E Mobile solutions

- I.C.E Lobby solutions

- I.C.E Web solutions

- I.C.E Tv solutions

- I.C.E Multi-property

Features included for the guests

- Adapted website content

- Alarms / wake up calls

- E-concierge

- Power to navigate services

- Ordering in-room dining

- Making dinner reservations

- Requesting housekeeping services

- Coordinating transportation

- Checking flights

- Browsing for local information and directions

- Booking spa appointments

(+ 20 others services without ever picking up the phone)

Video